Different Roles & Accesses

There are different access levels in the Youwell platform, and your role will affect which functions and tools you see when you log in. If you are unsure which role you have, you can contact the administrator on your account. You can see who is the administrator on the account by going to Users in the hamburgermenu.

This article is also designed for those of you who are setting up an account for the first time and wish to plan which roles are assigned to different users in the system.

It is not recommended that all users have administrator access, and it is recommended to spend time planning and controlling which access levels are granted. It may be useful to take privacy and data security into account as part of this process.

Different Roles

Here is a list of the different roles that can be assigned to users in the system.

Administrator

Administrators have access to all functions and data in the system. This access is common for system managers amongst healthcare providers. More information about functions for administrators can be found here: Administrator overview.

Tenant administrator

This role is available in Management organisations, and it is the only role that exists in these organisations. Management organisations are used to administer access and setup in other organisations. Tenant administrators have administrative control in the installation, including the ability to create new organisations and users, as well as access to selected logs and records of activity in the platform.

User administrator

Persons registered as an User administrators have the possibility to set up, manage and remove users on the account. This role is typically used for persons in the ICT department at a clinic or a hospital without patient data access (Patient tab in the main menu).

Mercantile

Mercantile users have the possibility to create and change patients, and have access to more functions in the platform than practitioners. The main differences concern access to the patient list in the organisation and overview of users: You will see all patients in the patient list, but if you go into a patient that you do not have treatment responsibility for, you may be asked to add a justification for access.

Manager

Persons with the Manager role can read content that is entered under Program, and they can extract reports and anonymised data. In addition, the Patient tab is available with read-only access.

Content creator

This role is relevant for users who work on designing different programmes. With this access it is possible to create, change and delete programmes and content. More about how to get started with content production can be found here: Getting started with a new programme.

Therapist (Clinician)

This role is often used in the system, and gives therapists (typically clinicians and practioners) the possibility to follow up their patients under the Patient tab. Typical functions include creating patients, assigning programmes, sending messages to patients and setting up appointments.

External Therapist

This role is used by persons who are to view and change information about patients where they are specified as a resource. This is often healthcare personnel who are not the direct practitioner, but who contribute to the follow-up of the patient.

Researcher

Researchers have read-only access to programmes and can extract anonymised data/reports from treatment and research projects. The access means that patient data extracted is anonymised.